New Service Offerings Expand Consulting's
Role
In response to the ongoing needs of our
clients to improve the ROI of their technology investments, VCG is please to
offer a variety of new consulting services. These services are designed with
your business operational needs in mind, and leverage the 50+ years of staffing
and technology training experience our consultants have to help you achieve your
business goals.
The new consulting service offerings are a Business Efficiency Audit and a
Reporting Audit. These offerings join our well-known and respected System
Training services.
For more information, download the Service Offering
Brochure...
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 Magic In The Air...
According to many reports from staffing firms across the country, business is
beginning to improve. With this in mind, the question is - are you ready for it?
With VCG's products and services, you will be! During the 90's, many of our
clients averaged nearly 20% annual growth for eight-plus years - when the
industry average over the same period was about 10%. No smoke and mirrors there!
Just a guaranteed winning hand!
VCG now offers you even more ways to improve your business processes with new
service offerings in addition to StaffSuite and WebPAS. In addition, we're
implementing a new automated customer support survey system to help us analyze
and identify areas for improvement. Read more in the articles in this issue.
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Bay Breeze Backs WebPAS for Personic Ezaccess
Users |
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VCG Inc., and Bay
Breeze Technology Center, a premier Human Capital Management training and
implementation provider, have announced plans to provide training,
implementation and migration assistance to Personic's EZaccess users that adopt
VCG's WebPAS® solution. Under terms of the agreement, VCG will provide the
software, technical support and ongoing support.
"We were very impressed by VCG's market share, their support and development
infrastructure, financial stability, commitment to the industry, product
direction and organizational vision," said Bay Breeze Founder and CEO, Robert B.
Naylor.
Read the full
release...
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StaffSuite 3.0 Nearing General Availability! |
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 Beta testing is nearly done on StaffSuite 3.0! After
completing its thorough Beta testing, also known as "bug squashing", StaffSuite
3.0 will be immediately implemented at several client sites.
Beta clients have expressed their appreciation for the new features and
functionalities, plus the many other usability improvements. All are excited
about what the optional StaffSuite WorldLink module will be able to do for their
business - as it will integrate a number of core StaffSuite functions with their
own Web site in real- time!
Click
to download the new StaffSuite 3.0 brochure!
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Welcome to Some Old Hands - and Babies! |
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It's with a great
deal of happiness that VCG welcomes back some familiar faces to a lot of VCG
clients, Scott Kemp and Dan Kehoe. Scott Kemp has rejoined the Application
support team where he will be supporting our TempWare-V and StaffSuite clients
and will be available for Implementations/training as needed. Dan returns to VCG
in a pure sales position, working the Western territory as District Manager.
Dan is also doing some short-term double duty as he fills in for Southeast
territory District Manager Sandy Carter, who is out on maternity leave following
the successful delivery of her healthy 10 lb., 7 oz. (!) newborn baby, Mason
Alexander Carter, on August 20th.
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Trade Show Magic at ASA, NTSA, and NACCB! |
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 The Fall conference season is always a busy time for staffing firms and
VCG alike. If you've already made plans to attend any of the major staffing
conferences in Florida (ASA, NTSA, and NACCB), you'll be able to see the
exciting new releases of StaffSuite and WebPAS.
We will be tying it all together with our marketing theme, which is focused
on the magic of dealing with a vendor - VCG -- who can guarantee you a winning
hand with your staffing software. Award-winning magical entertainer Joe M.
Turner, who has recently appeared on CNN Headline News, will join us at the ASA
conference in Orlando, FL to demonstrate how you can "stack the deck" in favor
of your business with VCG!
Learn more about
magician Joe M. Turner...
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Customer Support Automated Surveys To Provide Data For Improving
Services |
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One of the most
valuable ways to improve services is to measure exactly how we are doing and
then make changes based upon feedback. We are pleased to announce that effective
October 1st VCG will be rolling out an automated Customer Satisfaction Survey.
Basically, we've integrated our internal customer relationship system with our
website. The survey process works so that on a random basis, when a case is
closed, an email will be sent to the originator of the case. This email will
contain details concerning the case, and a link to our website and a short (5
question) survey. The information gathered will be analyzed to help improve our
service.
We are excited to be able to get immediate feedback on the services we
provide. Results of the surveys will be shared with customers at our annual
users meeting. We feel so strongly about getting this feedback that we are
offering an incentive to complete the form. Each month we will draw the name of
someone who responded during the previous month. That person will be entered
into a drawing to be held one month prior to the Annual VCG User Meeting for the
Grand Prize which is (drum roll please...) an all expenses paid trip to the next
VCG User Meeting. Thank you in advance for taking the time to share your
experience with us. By working together we will continue to strive to provide
you the best service possible.
If you have
any questions please email Steve Taylor
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Your Favorite Sales & Marketing Tips Could Win
$100! |
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 Clients like you have often been pretty inventive when it
comes to getting the most from the software. Submit your favorite "Tips &
Tricks" for review and you could win $100.
This month's winning tip can be seen on the password protected "Client
Connection" section of the VCG Web site at:
http://www.vcgsoftware.com/client_start/. A hearty thanks to all who have
submitted a tip! Keep them coming!
Send us your
"Tips & Tricks" for a chance to win $100!
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